Financial Institution: AI-Powered Knowledge Management

Challenge:

A leading bank struggled with siloed information across departments, causing inefficiencies and compliance risks.

Solution:

Implemented a centralized, AI-enhanced knowledge portal with advanced search capabilities and personalized content delivery.

Results:

• 68% reduction in time spent searching for information

• 42% decrease in redundant queries

• $1.4M annual operational cost savings

• Improved regulatory compliance tracking